Analysing app reviews for software engineering: a systematic literature review

Abstract App reviews found in app stores can provide critically valuable information to help software engineers understand user requirements and design, debug, evolve products. Over the last ten years, a vast amount of research has been produced study what useful might be reviews, how mine organise such as efficiently possible. This paper presents comprehensive survey this research, covering 182 papers published between 2012 2020. classifies review analysis not only terms mined applied data mining techniques but also, most importantly, supported engineering activities. The also reports on quality results empirical evaluation existing identifies important avenues for further research. interest researchers commercial organisations developing considering use analysis.